Shipping policy

Shipping Policy

Thank you for shopping with Cue Crew Supply! We work hard to get your order to you as quickly as possible.

Processing Time

  • Most orders are processed within 2–5 business days.
  • During holidays, new product launches, or promotional events, processing times may be slightly longer.
  • Orders are processed Monday through Friday (excluding holidays).

Shipping

  • FREE Standard Shipping is included on every order within the United States.
  • After your order ships, you'll receive a confirmation email with tracking information.
  • Typical delivery times range from 3–7 business days after shipment, depending on your location and carrier.

Multiple Items

Some orders may ship in separate packages if items are fulfilled from different production batches or warehouse locations. If this happens, you'll receive tracking information for each shipment.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We begin processing orders quickly, so we cannot guarantee changes or cancellations after production has started.

Incorrect Shipping Address

Please verify your shipping address before placing your order. Cue Crew Supply is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided at checkout.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery times are outside of our control. If your tracking shows your package has been lost, significantly delayed, or damaged during transit, please contact us and we'll gladly help you work with the carrier to resolve the issue.

International Shipping

At this time, we primarily ship within the United States. If international shipping becomes available, eligible countries and shipping rates will be displayed during checkout.

Questions?

If you have any questions about your order or shipping, please contact our customer support team through our Contact Us page. We're always happy to help.

Thank you for supporting Cue Crew Supply. We appreciate your business and look forward to helping you represent your cue crew wherever you play.